Lock In 100 Refund Policy

Hi, I'm Faye. I built Lock In 100 to help you show up for yourself for 100 days, and I want buying anything here to feel just as safe and simple. This policy explains how cancellations and refunds work, in plain language. If anything here is unclear, email us at hello@lockin100.com and a real person will help.

This Refund Policy is part of our Terms of Service and is offered by Constant Creates LLC, a Florida limited liability company ("Lock In 100", "we", "us"). Nothing in this policy takes away any rights you have under the consumer laws where you live. If your local law gives you more, you get more.

1. Who processes your payment

Payments are processed by Stripe. [OPTION A, if using Stripe Managed Payments: Purchases are sold to you by Stripe's Managed Payments entity, [STRIPE MERCHANT OF RECORD ENTITY NAME], which acts as the merchant of record and reseller for your order. Your receipt will show that entity. Stripe may also handle some refund and billing requests directly, and its buyer terms at [STRIPE BUYER TERMS URL] also apply to your purchase.] [OPTION B, if using standard Stripe: Constant Creates LLC is the seller and Stripe processes the card payment for us.]

2. The quick version

3. Subscriptions (All Access)

How renewal works

All Access renews automatically so your streak never gets interrupted. The monthly plan renews every month at $4.99 and the yearly plan renews every year at $39.99, plus any applicable tax, until you cancel. Before you subscribe, we show you the price, how often you will be charged, and how to cancel, and we ask for your clear agreement. We will email you a receipt with these terms after you subscribe.

The 7-day free trial (yearly plan only)

The free trial is on the yearly plan only. The monthly plan has no free trial. The yearly plan starts with a 7-day free trial for new subscribers [ELIGIBILITY RULE, e.g. one trial per person or account]. If you do not cancel before the trial ends, your card is charged $39.99 for the first year. We will send you a reminder email at least [3] days before the trial ends, telling you the date and amount of the charge and how to cancel.

Cancelling

You can cancel anytime, online, in a few taps: go to Settings > Subscription > Cancel. [If using Stripe Managed Payments or the Stripe customer portal, confirm the exact path.] You do not need to call, email or explain yourself, though we would love to hear what we could do better. After you cancel:

• You keep All Access until the end of the period you already paid for.
• You will not be charged again.
• You keep everything you own: packs you bought, cosmetic items, Stars, earned items, your journal and your progress. You lose the All Access perks (such as access to every pack) when the paid period ends.

Annual reminder

If you are on the yearly plan, we will email you before each renewal with the renewal date, the amount, and how to cancel. We send it [7] days before the renewal date, once for each renewal. It is an account email about a charge, so it comes even if you have turned reminders and other optional emails off. [Counsel: confirm the timing for every state we sell into; some ask for 15 to 45 days before a yearly renewal]

Price changes

If we ever change the price of All Access, we will tell you by email at least [30] days before the new price applies to you, and you can cancel before then.

4. When we offer refunds

Our 14-day "first purchase" promise

If you buy something from us for the first time and it is not right for you, email us within 14 days of the charge and we will refund it, as long as it has been lightly used. This applies to your first All Access subscription charge, single packs, track bundles, Lifetime, Founding 200 Lifetime and cosmetic bundles.

"Lightly used" means: [DEFINITION, e.g. you have completed fewer than [7] check-in days in the pack or with All Access content since the purchase, and, for cosmetic bundles, none of the items have been equipped, applied or gifted].

Renewals

Monthly renewals are not refundable once the new month has started, but you can cancel anytime so you are not charged again. If your yearly plan renewed and you forgot to cancel, email us within [14] days of the renewal charge. If you have not used All Access since it renewed, we will refund the renewal in full.

Lifetime and Founding 200 Lifetime

One payment for permanent access to every current and future standard pack, for the life of the service, plus the Keepsake PDF and the Lifetime Bundle. Stars, other cosmetics and other special products are not included. Lifetime and Founding Lifetime include exactly the same packs. The Founding 200 also keep an exclusive Founding frame, the Founding 200 badge and the Founder Outfit Set. Community packs are made by members and reviewed by us. Every community pack open now is free to start: you get your own copy to change. They are never included in All Access or Lifetime, which cover standard packs only, and they don't use a free credit. If a paid community pack is ever added, it will be sold separately. Faye's Focus is a free community pack. "Lifetime" means access for as long as Lock In 100 is offered, not your lifetime or ours. Lifetime purchases follow the 14-day first purchase promise above.

Founding 200 Lifetime refunds

Founding 200 Lifetime is one per account, and only real paid purchases count toward the 200 spots. Test purchases made while we test checkout never take a spot or a Founder seat.

Automatic refunds. If two people pay for the last spot at the same moment, or you pay for Founding 200 Lifetime twice (for example in two open tabs), we keep the first valid purchase and refund the other payment in full, automatically and right away. Nothing is granted for the refunded payment, and we email you to tell you what happened. The first valid purchase is never refunded this way. Refunds can take 5 to 10 days to show on your statement.

If you ask for a refund. If we refund your Founding 200 Lifetime purchase in full (for example under the 14-day promise above):

• your Lifetime access ends when the refund goes through (a partial refund keeps it);
• your spot counts as open again and may go to someone else, unless the Founding offer has already closed;
• you can't buy Founding 200 Lifetime again on that account, though Lifetime and All Access are still available;
• the Founding 200 badge, the Founder Outfit Set, the Lifetime Bundle and your Founding 200 Founder seat and its pieces currently stay on your account. [Decide with counsel: whether a refunded Founding purchase keeps its Founder items and seat, or loses them]

Stars

Stars are a virtual currency you can use in the app. They have no cash value, cannot be transferred or sold, and cannot be exchanged for money. Stars that have been spent are not refundable, except where the law requires it. [OPTION A: If you have not spent any Stars from a purchase, you can request a refund within 14 days of buying them.] [OPTION B: Stars are not refundable, except where the law requires it.]

While we test checkout before launch, Stars from the test card cost nothing and are test Stars. They are kept in a separate test balance and expire on December 1, 2026, together with anything bought with them. Stars you earned, and everything you earned, are not affected.

Gifts

If you bought a gift subscription or gifted item, you can request a refund before your friend redeems it, within [14] days of purchase. Once a gift has been redeemed, it belongs to the person who received it and cannot be refunded to the buyer. Unredeemed gift codes [expire after [PERIOD] / do not expire].

Things that are always refunded

Whatever the rules above say, we will always refund you if:

• you were charged twice or charged by mistake;
• you were charged after you cancelled;
• you paid for something that never showed up in your account and we cannot fix it; or
• the law where you live requires a refund.

If Lock In 100 shuts down

If we ever stop offering Lock In 100, we will give at least [60] days' notice where we can, and we will refund the unused part of any prepaid subscription. [Decide: whether to offer any refund or credit for Lifetime purchases made within [12] months of shutdown.] We will also make sure you can download your data.

5. Users in the UK, EU and similar places

If you live in the United Kingdom, the European Union or another country with a legal "cooling-off" right, you generally have 14 days from purchase to cancel a digital purchase for any reason. Because Lock In 100 content is delivered instantly, at checkout we ask you to confirm that you want access to start right away and that you understand you lose your right to cancel once the content has been supplied. For subscriptions, if you cancel within the 14-day period we will refund you, minus a proportionate amount for the time you have already had access, where the law allows.

6. How to ask for a refund

Email hello@lockin100.com from the email address on your account and include:

• your username;
• what you bought and roughly when; and
• a line on what happened (optional, but it helps us improve).

We aim to reply within [2] business days. Approved refunds go back to your original payment method. Your bank may take [5 to 10] business days to show it. When a purchase is refunded, we remove the item, pack, perk or Stars from your account. If refunded Stars were already spent, we may remove the items bought with them or leave your Stars balance negative until it is covered.

If you bought through an app store or another platform, their refund rules apply and you will need to contact them. [Delete if Lock In 100 is only sold on the web.]

7. Chargebacks

Please come to us first. We can almost always sort things out faster than a bank dispute. If you file a chargeback or payment dispute, we may pause your account while it is reviewed and remove the items connected to the disputed payment. If a dispute is found to be fraudulent, or you file repeated disputes for purchases you received, we may suspend or close your account under our Terms of Service. None of this limits your legal right to dispute a charge with your bank.

8. Changes to this policy

If we change this policy, we will update the date at the top and, for meaningful changes, let you know by email or in the app before they take effect. Changes never apply to a purchase you already made in a way that leaves you worse off.

9. Contact

Constant Creates LLC | 7901 4th St N, STE 300, St. Petersburg, FL 33702 (registered agent address) | hello@lockin100.com